Legal requirements for the provision of food allergen information
All UK food businesses are required to follow the information rules for food allergens set out in the Food Information Regulations 2014 and the retained EU Regulation 1169/2011 on the provision of food information to consumers.
Find out more about these legal requirements, the Best Practice Guidance for providing allergen information for non-prepacked foods (5 March 2025), the UK Food Information Amendment, also known as ‘Natasha’s Law‘ (1 October 2021) requiring all UK food businesses to provide a full ingredients list with clear allergen labelling on ‘pre-packed for direct sale’ (PPDS) food and the requirement for large food businesses (with more than 250 employees) in England to display the calorie information of non-prepacked food and soft drink items (6 April 2022).
If food is sold online, by phone or mail order through distance selling, allergen information must be provided at two stages in the order process: before the purchase of the food is complete and when the food is delivered.
The Food Standards Agency provides advice, technical guidance and free online allergy training to help businesses meet their legal requirements.
A key recommendation is that information on food allergens should be recorded – for example, in the form of product specification sheets, ingredients labels and recipes or explanations of the dishes. That’s where Menu Guide comes in.
Although allergen information may also be provided verbally to customers. The FSA advises that this needs to be backed up by the information being in writing to ensure it is accurate and consistent. Your customers also have a responsibility to tell you about their allergy or intolerance.
In short: you must make sure that the 14 regulated food allergens are declared, that your staff are trained about allergens and you manage allergens properly.